Skip to main content
Go back to NDIS Commission live website
Thank you for trying out the new version (beta) of our website. You're welcome to go back to our current site www.ndiscommission.gov.au at any time.
Home

Header

  • 1800 035 544
  • Languages

Portals

  • Portals
    • Registered NDIS providers
    • Applications
    • Self-managed NDIS participants
    • Unregistered NDIS providers
    • Government agencies
    • Quality auditors

Header

  • 1800 035 544
  • Languages

Main navigation

  • For participants
    • Find a registered provider
      • Compliance actions against providers
      • List of registered providers
    • Participant Information Pack
    • Understanding behaviour support and restrictive practices – for participants
    • How an advocate could help you
    • How the NDIS Commission can help you
      • Participant information Pack
    • Incident reporting
    • Make a complaint
    • Understanding the complaints process
      • Timelines and resolution of complaints
        • Complaints Management and resolution guidance
      • Types of complaints handled by the Commission
      • Types of complaints handled by the Commission
    • What we do (Easy Read)
    • Worker Screening (self-managed participants)
      • Apply for access to the Worker Screening Database
      • Sign in to the NDIS worker Screening Data base
    • Your rights
  • For providers
    • Becoming a registered provider
      • Apply for registration
      • Registration requirements, process and timeline
      • Registration types
    • Provider Information Pack
    • For registered providers
      • Managing provider registration and details
      • Renewing registration
    • Managing complaints
      • Effective complaint handling [all providers]
    • Managing incidents
      • Incident management (all providers)
        • Incident Management System Guidance
      • Notify us about a reportable incident
      • Reportable incidents [registered providers]
    • Provider obligations and requirements
      • Code of conduct
        • The NDIS Code of Conduct - Guidance for service providers
      • Key personnel
      • NDIS practice standards
        • NDIS Practice Standards and Quality Indicators
        • New NDIS Practice Standards and Quality Indicators
      • Notice of changes and events
      • Provider Information Pack
      • Providers of personal supports
      • Understanding what is involved in an audit
      • Unregistered provider obligations
    • Sign into the portal
    • Understanding behaviour support and restrictive practices - for providers
      • Behaviour support practitioner suitability assessment and application process - Frequently asked questions
      • National implementation of behaviour support practitioner suitability assessments
      • Reporting the use of regulated restrictive practices
      • Self-assessment Resource Guide for the Positive Behaviour Support Capability Framework
      • Submitting behaviour support plans and reports
      • The Positive Behaviour Support Capability Framework
      • Find a behaviour support practitioner
    • Understanding the different types of providers
  • For workers
    • Applying for a worker screening check
      • Where to apply for worker screening
    • Worker obligations
    • Worker training modules and resources
      • NDIS Workforce Capability Framework
      • New Worker NDIS Induction Module
      • Supporting effective communication
      • Supporting safe and enjoyable meals
      • Worker Orientation Module
      • eLearning Module Support
  • Resources
    • Aboriginal & Torres Strait Islander resources
      • Aboriginal and Torres Strait Islander Participant Information Pack – individual fact sheets
      • Complaints about NDIS services – Aboriginal and Torres Strait Islander participants
      • Participant Information Pack – Aboriginal and Torres Strait Islander
    • Make it known, make it better
    • Practice Alerts and Worker Resources
    • COVID-19 information
      • COVID-19 Frequently Asked Questions
      • COVID-19 Information for providers
      • COVID-19 Resources for workers
      • Covid -19 Information for people with disability
      • Covid -19 Vaccine Information for people with disability
      • Covid -19 Vaccine Information for providers
      • Notification of event form - COVID-19 (registered providers)
      • Worker vaccination
    • Disability Royal Commission
    • Easy Read information
    • Fact sheets and process guides
    • Find a registered provider
      • Compliance actions against providers
      • List of registered providers
    • Find an advocate
    • Find an auditor
    • Glossary of terms
    • Grants
    • Guidance and research
      • Evidence summaries
      • Guidance on the NDIS Commission's functions
      • Research: deaths of people with disability
        • 2019 Report: Scoping review of causes and contributors to deaths of people with disability in Australia
        • 2020 Report: Mortality patterns among people using disability support services in Australia
    • In your language
      • Auslan
      • Français / French
      • Italiano / Italian
      • Samoa / Samoan
      • Tagalog / Filipino
      • Tiếng Việt / Vietnamese
      • Ελληνικά / Greek
      • македонски / Macedonian
      • العربية / Arabic
      • हिंदी / Hindi
      • 简体中文 / Chinese - Simplified
      • 繁體中文 / Chinese - Traditional
    • Inquiries and reviews
      • About own motion inquiries
      • Final report of the consultation with stakeholders for the NDIS Commission regarding Regulatory Recommendation 2 in the Robertson Review into circumstances relating to the death of Ann-Marie Smith
      • Independent review into the circumstances relating to the death of Ann-Marie Smith
      • Own Motion Inquiry into Aspects of Supported Accomodation in the NDIS
    • Legislation, rules and policies
    • NDIS Commission Activity Reports
    • NDIS Commission Portal Quick Reference Guides
    • Videos and Podcasts
    • Posters and other printable resources
    • Provider Newsletters and alerts
    • Resources to support incident management
    • SAFEGuard Newsletter
    • Speak up resources
    • TelePBS
    • Templates
      • Behaviour support template
    • Webinars
    • Workforce Capability Framework
  • About
    • Applicants for provider registration
    • Career opportunities
    • Complaints
      • Making a complaint about a provider
        • Complaints and Feedback Policy (Easy Read)
        • Complaints and Feedback Policy
      • Making a complaint about the NDIS Commission
    • Compliance, enforcement and powers to investigate
      • NDIS Worker Screening Check
        • Worker screening transitional and special arrangements
      • Our compliance and enforcement approach
      • Our powers to investigate
    • Corporate documents
      • Departmental Contract Listing
      • NDIS Commission Regulator Performance Framework Self-Assessment 2019-20
      • Senate Order 12 for Indexed Lists of Departmental or Agency Files
    • Government agencies
    • Legislation, rules and policies
      • Commonwealth Child Safe Framework
      • Compliance and Enforcement Policies
      • Gifts and benefits Register
      • NDIS Commission Complaints and Feedback Policy
      • National Disability Insurance Scheme (Quality and Safeguards Commission) Rules Summary
      • Privacy Collection Statement
      • Privacy Impact Assessment
      • Privacy Policy
      • Procedures for determining breaches of the Australian Public Service Code of Conduct and for determining sanction
      • Public interest disclosures
    • Quality auditors
    • Registered NDIS providers
    • Self-managed NDIS participants
    • State offices
      • ACT
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Unregistered NDIS providers
    • What we do
      • NDIS Market Oversight
    • Who we are
      • APS Employee Census
      • Our Commissioner
      • Our Consultative Committees
      • Our Minister
      • Our leadership team
    • Media centre
  • Contact us
  • Make a complaint

Portals

  • Portals
    • Registered NDIS providers
    • Applications
    • Self-managed NDIS participants
    • Unregistered NDIS providers
    • Government agencies
    • Quality auditors
Make a complaint
Jono-and-Jay-train-platform

When you make it known, you make it better.

Make it known, make it better resources

The NDIS Commission works with participants and providers to improve the quality and safety of NDIS services and supports.

Ahmed-at-pool
For participants
How the Commission can help you
Understanding the complaints process
Find a registered provider
Art-class-smiling
For providers
Understanding the different types of providers
Provider obligations
Becoming a registered provider
Gage-and-support-worker
For workers
Worker obligations
Apply for worker screening
Worker training modules and resources

Understanding complaints

Transcript for "Understanding complaints"
Watch more videos

Complaints process

  1. Unhappy with your provider?
  2. Talk to your provider
  3. Make a complaint with us
  4. We talk to your provider
  5. We take action
  6. We let you know the outcome
Understanding the complaints process

News and updates

News

New resources for participants, providers and workers

11 May 2022
Media release

NDIS Commission releases new quarterly Activity Report

06 May 2022
Media release

NDIS Commission commences legal action against Integrity Care

29 March 2022
See more news
Showing off phone

Contact and accessibility

Accessibility information
EasyRead information
In your language
Other ways to contact us
Image
Envelope
Want email updates from the Commission?
Sign up to our newsletters
Share this page
Last updated 12 May 2022

Footer menu

  • Accessibility
  • About
  • Resources
  • Media centre
  • Contact us
  • Feedback and compliments

Social

  • Sign up to our newsletters
  • Facebook
  • Linkedin
Image
NDIS Quality and Safeguard Commission

We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

Footer - lower

  • Disclaimer
  • Privacy
  • Site by Icon Agency