Introduction to the Supporting Effective Communication module - video transcript

Communication is a fundamental human right. People with disability have the same right to communicate as anyone.

Communication is fundamental to participating and being included in society. It enables us all to create meaningful connections and interactions with each other, have access to our communities and express our preferences and needs.

the NDIS Quality and Safeguards Commission has a new online learning module for support workers on how you can best support effective communication with the people you work with. It's free, available online and can be done at your own pace.

In this module we're exploring all the different ways people communicate. We're also going to look at what you can do as a worker in the disability sector to ensure effective communication with the people you're working with, and the times when this it's particularly important for a person's independence and health.

You'll learn through real stories and practical tips how to become a good communication partner with the people you support. We like to look at it as a communication partnership - a two-way process which includes getting to know the person you're supporting; taking the time to listen, and understanding the specific communication needs and methods of each person.

As a worker in the National Disability Insurance Scheme, it's your responsibility and obligation to uphold the rights of people with disability, and this includes supporting effective communication.

It's written in the NDIS Code of Conduct that no matter how someone communicates, it's your job to support and enable people to express themselves, be heard, and be safe.

So what's your role in supporting effective communication?

The NDIS Quality and Safeguards Commission - learn how you can deliver better services.

To access the course go to