What is an incident management system?
An incident management system is a set of processes and procedures used to manage incidents. Effective incident management practices can reduce preventable deaths, serious injuries and other serious incidents. All NDIS providers, registered and unregistered, can benefit from implementing an incident management system.
Under the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018 all registered NDIS providers must implement and maintain a system to record and manage incidents that happen in connection with providing supports or services to people with disability. Compliance with these rules is a condition of registration.
The incidents that must be recorded and managed are:
- Acts, omissions, events or circumstances that occur in connection with providing NDIS supports or services to a person with disability and have, or could have, caused harm to the person with disability
- Acts by a person with disability that occur in connection with providing NDIS supports or services to the person with disability and which have caused serious harm, or a risk of serious harm, to another person
- Reportable incidents that are alleged to have occurred in connection with providing NDIS supports or services to a person with disability.
As a registered NDIS provider, you are responsible for, identifying, managing and resolving incidents. Your incident management system needs to include procedures for identifying, assessing, recording, managing, resolving and reporting incidents. You must ensure you respond appropriately and take steps to prevent such incidents from happening again. You are also required to keep the records on your incident management system (including records about reportable incidents) for a period of 7 years.
We have developed guidance to assist you in developing or improving your incident management system to meet the requirements for the size and scope of your organisation and the services and supports you deliver.
You need to be prepared to make your incident records available to us if required and to any approved quality auditor as part of the auditor’s assessment of your compliance with your conditions of registration