New South Wales

Map of New South Wales

Since 1 July 2018, the NDIS Quality and Safeguards Commission has managed quality and safeguards in New South Wales.

To contact the NDIS Commission please refer to the Contact us page, or visit the New South Wales Office at:

Level 1
121 Henry Street
Penrith NSW 2750

State Director NSW and ACT: Mahashini Krishna

Mahashini Krishna is NSW and ACT state director. Mahashini has over 10 years experience working with vulnerable communities, particularly individuals who have endured significant trauma. Mahashini has led multidisciplinary teams and delivered numerous state-wide programs. She has held senior roles in the NSW public service in legal and leadership capacities, including as the NSW Commissioner of Victims' Rights and the Registrar of the NSW Victims Compensation Tribunal. Her most recent role has been with NSW Health leading a range of projects in the Education Centre against Violence. Mahashini has a Bachelor of Laws and Bachelor of Arts degree.

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in New South Wales:

Other COVID-19 information 

  • NDIA webinar for supported independent living (SIL) providers in NSW (11 August 2021). This webinar focused on real life scenarios that providers experienced during the COVID-19 pandemic.

More information

Links for New South Wales

NSW Ombudsman

Telephone: 02 9286 1000, or 1800 451 524 (outside Sydney metro)
Email: nswombo@ombo.nsw.gov.au
Website: ombo.nsw.gov.au

Fair Trading NSW

Telephone: 13 32 20
Website: fairtrading.nsw.gov.au

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

SafeWork NSW

Telephone: 13 10 50
Email: contact@safework.nsw.gov.au
Website: safework.nsw.gov.au/

Workers have the right to be safe whilst supporting participants and participants benefit from having workers who feel safe and supported. SafeWork NSW is the work health and safety regulator in NSW and has a range of advice and information which helps businesses, including participants who engage workers to create safe workplaces. For information about working safely go to: www.safework.nsw.gov.au/your-industry/health-care-and-social-assistance

Related resources

An introductory letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 8 May 2019 outlining key information about the new NDIS Commission and registration requirements.

docx 136KB pdf 194KB Listen to PDF

An introductory letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in NSW and SA on 22 May 2018 outlining key information about the new Commission and registration requirements.

pdf 165KB Listen to PDF docx 135KB

A letter outlining important information about provider registration was sent from the NDIS Commissioner Designate to all NDIS registered providers in NSW and SA on 22 June 2018 outlining key information about current registration, registration renewal and reportable Incidents.

pdf 216KB Listen to PDF docx 132KB

The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent government body that works to improve the quality and safety of NDIS services and supports, investigates and resolves problems, and strengthens the skills and knowledge of providers and participants.

The NDIS Commission commenced operating in New South Wales on 1 July 2018.

The NDIS Commission introduced several changes for New South Wales providers which are summarised here.

pdf 276KB Listen to PDF pdf 306KB Listen to PDF