Victoria

Map of Victoria

From 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Victoria.

The NDIS Commission Victorian office is located at:

271 Spring Street Melbourne VIC 3000

Victorian State Director

Samantha Dooley is Victoria’s State Director. Commencing in December 2021, Sam has a strong background in state-based complaints and oversight having recently worked at the Disability Services Commissioner for over seven years and acting in the role of Deputy Commissioner for the last two years. Sam has worked in the disability sector for 30 years in a variety of paid and voluntary roles including accommodation, employment, education and training, Community Visitors program, case management, Disability Support Register and complaints resolution. Sam holds a Bachelor of Art (Disability) and Post graduate diploma of Education & Training (TAFE).

COVID-19 guidance

During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.

We have also issued the following alerts only to providers in Victoria:

 

Past provider information sessions

In April and June 2019, the NDIS Commission held introductory information sessions in Victoria. For those who could not attend the information sessions in person, the NDIS Commission held a webinar. 

Watch the video recording of the June 2019 webinar

Provider Information Sessions 2019: Q&A Compendium

View the June 2019 introductory information session presentation slides

Watch a video recording of the April 2019 Melbourne introductory information session

View the April 2019 introductory information session presentation slides

Provider Information Sessions 2019: Behaviour Support Q&A Compendium

 

More information

 

Links for Victoria

Department of Health Victoria

Telephone: 1300 650 172 (local calls free within Victoria, except mobile phones)
Website: health.vic.gov.au

Disability Services Commissioner

Telephone: 1800 677 342
Email: complaints@odsc.vic.gov.au
Website: odsc.vic.gov.au

Mental Health Complaints Commissioner

Telephone: 1800 246 054 (free call from landlines) or 03 9032 3328
Email: info@mhcc.vic.gov.au
Website: mhcc.vic.gov

Contacts regarding the use of Restrictive Practice and Authorisation Process

Telephone: Victorian Senior Practitioner 03 9096 8427
Email: victorianseniorpractitioner@dffh.vic.gov.au

NDIS Guide to Suitability

Website: nds.org.au/resources/ndis-provider-toolkit

Ombudsman Victoria

Telephone: 1800 806 314
Website: ombudsman.vic.gov.au

Consumer Affairs Victoria

Telephone: 1300 55 81 81
Website: consumer.vic.gov.au

Commonwealth Ombudsman

Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au

 

Publications and Resources

Website: https://www.vic.gov.au/ndis-quality-and-safeguards

Related resources

Between March and June 2019, the NDIS Commission held a series of information sessions for NDIS providers in the five states and territories that transitioned from 1 July – the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria.

This document is a compendium containing the most common questions and answers from these sessions, grouped into the following categories:

  • Reportable incidents
  • Complaints
  • Worker screening
  • Market oversight
  • Registration.

You can find more information on these information sessions, including video recordings and presentation slides, by visiting the NDIS Commission start dates page and clicking on your state or territory.

docx 158KB pdf 809KB Listen to PDF

In June 2019, the NDIS Commission and the National Disability Insurance Agency (NDIA) held a series of information sessions in the states and territories that transitioned to the NDIS Commission from 1 July: the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria. The documents on this page give an outline of the sessions, which covered topics including NDIS Provider Responsibilities and Behaviour Support, Complaints and Reportable Incidents.

For those who could not attend the information sessions in person, the NDIS Commission held a webinar.

Watch the video recording of the June 2019 webinar

You can download a transcript of the webinar via the link in the grey box on the right.

pdf 2MB Listen to PDF pptx 3MB pdf 605KB Listen to PDF docx 103KB

In March and April 2019, the NDIS Quality and Safeguards Commission hosted information sessions in each of the five states and territories transitioning to the NDIS Commission from 1 July: the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria.

The following documents give an outline of the sessions, which introduced and provided an overview of the role and function of the NDIS Commission, outlined the new quality and safeguarding arrangements, and the process for registering as an NDIS provider. There was also a question and answer segment.

You can view the video recording of the presentation your state or territory by clicking on the links below.

pptx 2MB pdf 2MB Listen to PDF

In June 2019, the NDIS Commission held a series of information sessions for NDIS providers in the five states and territories that transitioned from 1 July – the Australian Capital Territory, Northern Territory, Queensland, Tasmania and Victoria.

This document is a compendium containing the most common questions and answers from these sessions, in relation to behaviour support.

You can find more information on these information sessions, including video recordings and presentation slides, by visiting the NDIS Commission start dates page and clicking on your state or territory.

docx 144KB pdf 904KB Listen to PDF

An information letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 12 June 2019 outlining key information about the transfer of registrations.

pdf 461KB Listen to PDF docx 134KB

An information letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 12 June 2019 outlining key information about the transfer of registrations.

pdf 464KB Listen to PDF docx 134KB

An introductory letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 8 May 2019 outlining key information about the new Commission and registration requirements.

pdf 178KB Listen to PDF docx 136KB

An introductory letter was sent from the NDIS Commissioner Designate to all NDIS registered providers in VIC, QLD, TAS, ACT and NT on 8 May 2019 outlining key information about the new NDIS Commission and registration requirements.

pdf 194KB Listen to PDF docx 136KB