
From 1 July 2019, the NDIS Quality and Safeguards Commission started managing quality and safeguards in Victoria.
The NDIS Commission Victorian office is located at:
Victorian State Director
Samantha Dooley is Victoria’s State Director. Commencing in December 2021, Sam has a strong background in state-based complaints and oversight having recently worked at the Disability Services Commissioner for over seven years and acting in the role of Deputy Commissioner for the last two years. Sam has worked in the disability sector for 30 years in a variety of paid and voluntary roles including accommodation, employment, education and training, Community Visitors program, case management, Disability Support Register and complaints resolution. Sam holds a Bachelor of Art (Disability) and Post graduate diploma of Education & Training (TAFE).
COVID-19 guidance
During the COVID-19 pandemic, we have issued a number of alerts to registered NDIS providers across Australia.
We have also issued the following alerts only to providers in Victoria:
- Coronavirus (COVID-19): Updated vaccination resources and guidance for Victorian disability providers (25 October 2021)
- Coronavirus (COVID-19) Vaccines: New requirements relating to vaccination of disability workers in Victoria (8 October 2021)
- Updated resources for Victorian disability providers (15 September 2021)
- Updated resources for Victorian disability providers (1 September 2021)
- Updated resources for Victorian disability providers (13 August 2021)
- Coronavirus (COVID-19): Seven-day lockdown in Victoria and resources for supporting participants in lockdown
- Victorian lockdown extension and updated resources for disability providers
- Five-day lockdown in Victoria
- Victorian circuit breaker restrictions
- Outbreak preparedness for Victoria and circuit breaker action
- Updates to Victorian Public Health Directions (25 November 2020)
- Updates to Victorian Public Health Directions in residential settings
- Chadstone, Kilmore and Shepparton outbreaks
- Accessing, using, and claiming for PPE in Victoria
- Guidance for providers on Victoria's roadmap for reopening
- Victoria DHHS guidance about furloughing staff
- Updated Victoria DHHS guidance about eye protection and P2/N95 respirators
- Workplace Directions from Victoria's Public Health Commander
- Webinar on 4 August: What stage 4 restrictions mean for Victorian disability services
- Preparing for and managing a COVID-19 outbreak in Victoria and New South Wales
- New guidance on PPE use by disability workers in Victorian COVID-19 hotspots
Past provider information sessions
In April and June 2019, the NDIS Commission held introductory information sessions in Victoria. For those who could not attend the information sessions in person, the NDIS Commission held a webinar.
Watch the video recording of the June 2019 webinar
Provider Information Sessions 2019: Q&A Compendium
View the June 2019 introductory information session presentation slides
Watch a video recording of the April 2019 Melbourne introductory information session
View the April 2019 introductory information session presentation slides
Provider Information Sessions 2019: Behaviour Support Q&A Compendium
More information
- NDIS Commission Information Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 12 June 2019
- NDIS Commission Information Letter VIC, QLD, TAS, ACT and NT, 12 June 2019
- NDIS Commission Introductory Letter VIC, QLD, TAS, ACT and NT, 8 May 2019
- NDIS Commission Introductory Letter to Existing Providers VIC, QLD, TAS, ACT and NT, 8 May 2019
Links for Victoria
Department of Health Victoria
Telephone: 1300 650 172 (local calls free within Victoria, except mobile phones)
Website: health.vic.gov.au
Disability Services Commissioner
Telephone: 1800 677 342
Email: complaints@odsc.vic.gov.au
Website: odsc.vic.gov.au
Mental Health Complaints Commissioner
Telephone: 1800 246 054 (free call from landlines) or 03 9032 3328
Email: info@mhcc.vic.gov.au
Website: mhcc.vic.gov
Contacts regarding the use of Restrictive Practice and Authorisation Process
Telephone: Victorian Senior Practitioner 03 9096 8427
Email: victorianseniorpractitioner@dffh.vic.gov.au
NDIS Guide to Suitability
Website: nds.org.au/resources/ndis-provider-toolkit
Ombudsman Victoria
Telephone: 1800 806 314
Website: ombudsman.vic.gov.au
Consumer Affairs Victoria
Telephone: 1300 55 81 81
Website: consumer.vic.gov.au
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au