In August 2021, the NDIS Commission initiated our first Own Motion Inquiry into aspects of supported accommodation in the NDIS (the Inquiry). The Inquiry examined reportable incidents and complaints made to the NDIS Commission in connection with the supported accommodation services (specifically group homes).
The Inquiry’s purpose was to enable the NDIS Commissioner to identify trends in issues occurring in supported accommodation, what is causing those issues, models of best practice to eliminate or address these issues, and how the NDIS Commission can use its powers to support the delivery of higher standards of support in these settings.
The Inquiry was completed in December 2022 and its report is available below to download.
More information about Own Motion Inquiries is available on the About Own Motion Inquiries page.
Commissioner’s foreword to the report
The Commissioner’s foreword includes information on the NDIS Commission’s response to the observations made by the Inquiry. It also conveys the NDIS Commission’s appreciation for the work undertaken to help drive improvements in the experiences of people with disability living in supported accommodation.
Executive Summary to the report
The Executive Summary includes information about the Inquiry’s approach, observations and next steps.
NDIS Commission's action plan
In response to the Inquiry’s observations we’re working to:
- Elevate the quality and safety of supported independent living services.
- Amplify the voice of the people with disability living in supported accommodation.
- Improve the NDIS to maximise the choice, control and experience of participants living in supported accommodation.
The Commission’s action plan is available on our website.
Research into models of best practice
A key component of the Inquiry was identifying models of best practice for the delivery of supported accommodation to inform the NDIS Commission’s capacity building work with providers and the development of relevant practice standards and quality indicators. Research was commissioned for this purpose, being a literature review conducted by the Living with Disability Research Centre at LaTrobe University.
Please note that the resources below are not accessible for use with assistive technology. We are working on fixing this issue and will replace the documents with accessible versions as soon as possible. We are also working to develop EasyRead resources, these will also be published as soon as possible.